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We try and answer all your questions here. If you don’t see an answer, feel free to  call or email us:

bookings@mandmchauffeurs.com or +44 (0)1628 634000/636999


What do M&M Cars offer?

At our executive chauffeur driven/taxi service, our primary focus is catering to the needs of both private individuals and corporate clients. We take great pride in providing a reliable and professional car service that ensures a comfortable and convenient transportation experience.

For private individuals, we understand the importance of personalized attention and strive to meet their specific requirements. Whether it’s a special occasion, airport transfer, or simply getting from point A to point B, our chauffeurs are trained to offer a high level of service with utmost professionalism. Our goal is to make every journey enjoyable and stress-free for our individual clients.

When it comes to corporate clients, we recognize the significance of time management and the need for punctuality. Our chauffeurs are well-versed in handling corporate travel needs and are committed to ensuring that executives reach their destinations on time, every time. From airport pickups to business meetings, we understand the importance of providing a seamless and reliable car service.

At our chauffeur driven/taxi service, we prioritize safety and comfort. Our fleet of vehicles is meticulously maintained, guaranteeing a smooth and comfortable ride for all passengers. We also ensure that our chauffeurs are highly skilled and professionally trained, offering a courteous and accommodating service to all clients.

Customer satisfaction is at the core of our business. We strive to exceed expectations by providing exceptional service that goes above and beyond. From the moment a booking is made until the end of the journey, we are dedicated to delivering a reliable, efficient, and enjoyable car service.

Whether you’re a private individual in need of comfortable transportation or a corporate client seeking a dependable car service, we are here to cater to your needs. With our executive chauffeur driven/taxi service, you can trust us to provide a reliable and professional car service that will exceed your expectations.


Where are M&M cars based?

Our company, headquartered in Maidenhead, extends its exceptional taxi and chauffeur service throughout the South East and Home Counties region. As a reliable transportation provider, we are committed to serving not only Maidenhead but also the surrounding areas, including local towns such as Marlow, Cookham, and Bourne End.

Whether you need a quick ride within your town or a comfortable journey to a neighboring county, our professional drivers are ready to cater to your transportation needs. With our extensive coverage area, you can rely on us to provide convenient and efficient transportation services regardless of your destination.

From airport transfers to corporate events, weddings, or simply getting around town, our taxi and chauffeur service ensures that you travel in comfort and style. Our experienced drivers possess excellent knowledge of the South East and Home Counties, enabling them to navigate seamlessly through the various routes and traffic conditions.

We pride ourselves on delivering exceptional customer service, punctuality, and reliability. Our goal is to exceed your expectations by providing a personalized experience tailored to your specific requirements. Whether you’re a local resident or a visitor to the area, our commitment to ensuring a smooth and enjoyable journey remains constant.

When you choose our taxi and chauffeur service, you can expect clean and well-maintained vehicles, utmost professionalism, and a dedication to meeting your transportation needs with efficiency and convenience. With our wide coverage area, we offer a truly comprehensive transportation solution for individuals, businesses, and events across the South East and Home Counties.

No matter where your journey takes you within the region, trust our company to provide top-notch taxi and chauffeur services that prioritize your comfort, safety, and satisfaction. We are proud to serve Maidenhead and the entire South East and Home Counties, including the neighboring towns of Marlow, Cookham, and Bourne End.


How long have you been in the taxi/chauffeur business?

M&M Cars is a well-established business that has been serving customers since September 1998. With over two decades of experience in the chauffeur-driven cars and taxi industry, our team brings a wealth of knowledge and expertise to provide top-quality transportation services.

Throughout the years, we have built a strong reputation for our reliable and professional service. Our team members have dedicated themselves to honing their skills and staying up-to-date with the latest trends and developments in the industry. With their extensive experience, they possess a deep understanding of customer needs and strive to exceed expectations.

At M&M Cars, we take pride in offering a wide range of transportation solutions to cater to various requirements. Whether you need a luxurious chauffeur-driven car for a special occasion or a reliable taxi service for your daily commute, our team is here to ensure a comfortable and enjoyable journey.

We understand that every customer is unique, and that’s why we prioritize exceptional customer service. Our team is committed to providing personalized attention and assistance, ensuring that your travel experience is seamless from start to finish. We pay attention to even the smallest details, guaranteeing your satisfaction and peace of mind.

Over the years, we have served countless individuals, families, and businesses, earning their trust and loyalty. Our commitment to excellence is reflected in every aspect of our service, from our well-maintained vehicles to our punctual and professional drivers.

When you choose M&M Cars, you can rest assured that you are in safe hands. With our extensive experience and dedication, we are confident in our ability to meet and exceed your transportation needs. Contact us today to experience the difference of a reliable and trustworthy transportation service.


Can you guarantee that your taxi will collect me on time?

We understand the importance of providing exceptional service to our clients. That’s why we go above and beyond to ensure that every aspect of their experience is seamless and stress-free, starting from the moment they book our services.

When it comes to transportation, punctuality is essential. We value your time and want to make sure that you reach your destination on schedule. That’s why our chauffeurs are trained to arrive at the pickup location fifteen minutes prior to the requested time. This allows for any unforeseen circumstances and ensures that you won’t be left waiting.

However, we also recognize that there are factors beyond our control, such as traffic conditions. In the event that our chauffeur is delayed due to unexpected congestion or road closures, rest assured that we have a contingency plan in place. Our chauffeur will promptly contact you to inform you of the situation and provide an updated estimated arrival time. We believe in transparency and open communication, so you can always rely on us to keep you informed.

Our commitment to delivering excellent service extends beyond timeliness. We take great pride in our reputation, which is built on our dedicated service mentality. From the moment you step into one of our vehicles, you can expect professionalism, courtesy, and attentiveness from our chauffeurs. They undergo rigorous training to ensure that they not only possess exceptional driving skills but also possess the finest customer service skills.

We understand that every client has unique needs and preferences. Whether it’s adjusting the temperature inside the vehicle, selecting a specific radio station, or taking a preferred route, our chauffeurs are here to accommodate your requests. Your comfort and satisfaction are our top priorities, and we strive to exceed your expectations every step of the way.

So, when you choose our services, you can trust that you’re not just getting a ride from point A to point B. You’re getting an experience that reflects our commitment to excellence, attention to detail, and a service mentality that defines our company.


My flight has been delayed; will I miss my chauffeur?

We monitor your flight to ensure that your chauffeur meets you on time, either when flights are late or early (We allow 30 minutes for baggage handling and Passport control to minimize parking and waiting time costs) However, please ring our office with any update information.

How do we find the driver after our flight arrival?

Our drivers will meet their passengers at the exit from the customs hall inside the airport terminal. Drivers will hold a sign board with the passenger name written on it, and will wait next to the information desk.


Can I smoke in your cars?

At our company, the comfort and well-being of both our passengers and drivers are of utmost importance to us. In order to ensure a pleasant and healthy environment for everyone, we strictly adhere to a non-smoking policy in all our cars.

By implementing this policy, we aim to create a clean and fresh atmosphere within our vehicles. This not only benefits those who may have respiratory sensitivities or allergies but also enhances the overall experience for all passengers.

We understand that some individuals may be smokers, but we kindly request that they refrain from smoking while using our services. This policy is in place to maintain a high standard of cleanliness, eliminate any potential odors, and prevent any adverse health effects associated with second-hand smoke.

We appreciate your understanding and cooperation in observing this non-smoking policy. By working together, we can ensure a safe and enjoyable journey for everyone. Thank you for choosing our company, and we look forward to providing you with exceptional service


What methods of payment do you accept?

We value convenience and flexibility when it comes to payment options. That’s why we accept a range of popular credit cards, including American Express, Visa, and MasterCard. Whether you prefer the perks and rewards of American Express, the widespread acceptance of Visa, or the global reach of MasterCard, rest assured that you can use any of these cards to make your purchase.

We understand that not everyone prefers using credit cards, and that’s why we also happily accept cash as a form of payment. So, whether you prefer the digital convenience of plastic or the tangible nature of cash, you’ll find a suitable payment option to suit your needs.

Our aim is to provide a seamless and hassle-free experience for our customers, and offering a variety of payment options is just one way for us to achieve that. So, feel free to choose whichever payment method works best for you, knowing that we accommodate a range of preferences.


Do you do tours/sightseeing?

Yes, we offer hourly and daily hire for tours and sightseeing, providing complete flexibility to accommodate your schedule. Whether you’re visiting London or exploring the beautiful home counties of the UK, our services cover all major destinations in the region.

London, as the vibrant capital city, offers a plethora of attractions and landmarks to explore. From the iconic Big Ben and the historic Tower of London to the bustling streets of Oxford Circus and the tranquil beauty of Hyde Park, there is something for everyone in this diverse city. Take advantage of our hourly hire option to visit multiple attractions in a single day, ensuring you make the most of your time in the city.

If you’re looking to venture beyond London, the home counties surrounding the capital provide a wealth of picturesque towns and countryside retreats. Explore the charming villages of the Cotswolds, known for their idyllic landscapes and quaint cottages. Visit the historic city of Oxford, home to the world-renowned University of Oxford and its stunning architecture. Discover the royal connections in Windsor, where you can explore Windsor Castle, the oldest and largest inhabited castle in the world.

By choosing our services, you can customize your itinerary according to your interests and preferences. Our experienced drivers will ensure you have a comfortable and enjoyable journey, providing insights and recommendations along the way. Whether you’re a history enthusiast, a nature lover, or simply want to soak in the vibrant atmosphere of the UK, our tours and sightseeing options have got you covered.

So, whether you’re planning a day trip to London or a tour of the enchanting home counties, our hourly and daily hire services offer the flexibility you need to make the most of your visit. Get ready to embark on an unforgettable journey through some of the UK’s most captivating destinations.


What methods of payment do you accept?

We value convenience and flexibility when it comes to payment options. That’s why we accept a range of popular credit cards, including American Express, Visa, and MasterCard. Whether you prefer the perks and rewards of American Express, the widespread acceptance of Visa, or the global reach of MasterCard, rest assured that you can use any of these cards to make your purchase.

We understand that not everyone prefers using credit cards, and that’s why we also happily accept cash as a form of payment. So, whether you prefer the digital convenience of plastic or the tangible nature of cash, you’ll find a suitable payment option to suit your needs.

Our aim is to provide a seamless and hassle-free experience for our customers, and offering a variety of payment options is just one way for us to achieve that. So, feel free to choose whichever payment method works best for you, knowing that we accommodate a range of preferences.


Can you provide chauffeur driven cars for weddings?

At our chauffeur service, we understand the importance of having reliable and professional transportation for weddings. We take pride in offering top-notch wedding transportation solutions that cater to your unique needs and preferences. Whether you require a luxurious vehicle for the bride and groom or a fleet of cars for the entire wedding party and guests, our team of dedicated chauffeurs is committed to making your special day truly exceptional.

For personalized assistance and a tailored quote, we recommend reaching out to our control manager. They will work closely with you to understand your specific requirements, including the number of vehicles needed, desired pickup and drop-off locations, and any specific requests you may have regarding decorations or special accommodations.

To ensure availability during the peak wedding season, particularly in June, July, and August, we strongly advise booking in advance. By securing your wedding transportation early, you can guarantee a stress-free experience and peace of mind, allowing you to fully enjoy your big day.

Don’t leave your wedding transportation to chance. Trust our chauffeur service to provide you with impeccable, punctual, and professional service that adds an extra touch of elegance to your wedding celebrations. Contact our control manager today to discuss your needs and receive a competitive quote for our exclusive wedding transportation services.


Do your drivers carry mobile phones?

We prioritize seamless communication and convenience for both our drivers and passengers. That’s why all our drivers are equipped with mobile phones. This ensures that they can stay connected and easily accessible at all times.

Furthermore, we understand that there may be situations where passengers may need to use a mobile phone during their journey. Whether it’s to make an important call or access necessary information, we believe in providing a flexible service. Therefore, if passengers require the use of a mobile phone, our drivers are more than happy to accommodate their needs.

By offering this option, we aim to enhance the overall experience for our passengers and provide them with a sense of security and convenience throughout their journey.


Do your chauffeurs wear uniforms?

At our company, we take pride in providing the highest level of professionalism and service to our clients. That’s why all our chauffeurs are not only well-trained and experienced but also fully uniformed in elegant suits and ties.

When you choose our transportation service, you can expect our chauffeurs to arrive at your doorstep looking sharp and presentable. Their attire reflects the attention to detail and dedication we have towards ensuring your comfort and satisfaction.

The uniformed appearance of our chauffeurs serves multiple purposes. Firstly, it enhances the overall experience of luxury and sophistication for our clients. A chauffeur dressed in a suit and tie portrays an image of refinement and elegance, creating a positive impression from the moment they greet you.

Secondly, a consistent uniform helps distinguish our chauffeurs from other drivers, making them easily identifiable. This is particularly important when you are being picked up at crowded venues or busy airports, as you can quickly spot our chauffeurs amidst the hustle and bustle.

Moreover, the uniform adds a touch of professionalism and credibility to our chauffeurs’ role. It establishes trust and reassurance that you are in capable hands, as our team is committed to delivering exceptional service and upholding the highest standards.

Whether you are attending a special event, traveling for business, or simply require reliable transportation, our fully uniformed chauffeurs will ensure that you receive the utmost care and attention throughout your journey. Rest assured that our commitment to providing a seamless and luxurious experience begins with our chauffeurs’ professional appearance.


Are your vehicles and drivers licensed?

In order to ensure the safety and reliability of transportation services, all vehicles operating within the area are required to be licensed by the local authority, specifically the Royal Borough of Windsor & Maidenhead. These licenses serve as proof that the vehicles meet certain standards and comply with the regulations set forth by the borough.

As part of the licensing process, drivers are also required to obtain a license from the borough. This ensures that all drivers have undergone a thorough screening process to guarantee their competence and suitability for providing transportation services. In addition to passing a medical test, which verifies their physical fitness to drive, drivers are also subjected to a comprehensive police background check to ensure they have a clean record.

The licensing process not only serves to maintain the quality and consistency of transportation services but also prioritizes the safety and well-being of both passengers and the community at large. By implementing these stringent requirements, the local authority aims to create a secure environment for individuals utilizing these transportation services. So, passengers can have peace of mind knowing that both the vehicles and drivers have met the necessary standards and regulations.


How easy is it to book a taxi or make changes to a booking?

We understand that plans can change unexpectedly, and we strive to accommodate our clients’ needs to the best of our abilities. If you find yourself in a situation where you need to make last-minute changes to your journey, there are a couple of options available to you.

Firstly, if time is of the essence, we recommend giving our office a call. Our dedicated team is always ready to assist you and ensure that any necessary adjustments are made promptly. By speaking directly with our staff, you can convey your requirements clearly and receive immediate confirmation of the changes.

Alternatively, if you prefer written communication or face any difficulty reaching us by phone, you have the option to email us the changes. We kindly request that you send any amendments to your journey at least 24 hours in advance. This allows us ample time to process your request and make the necessary arrangements.

By providing both a phone number and an email address as contact options, we aim to cater to your preferred mode of communication. Our priority is to ensure a seamless and hassle-free experience for our clients, even when circumstances require last-minute modifications.

Please remember that while we strive to accommodate all changes, certain limitations or additional charges may apply based on the nature of the alterations and the availability of our services. Our team will provide you with the necessary information and guidance to make the process as smooth as possible.

At our company, we value open communication and transparency. So whether you choose to call our office or email your changes, rest assured that we are here to assist you every step of the way.

Offering the best for you

“I feel safe in the knowledge that M&M cars will always be on time – everytime”

M&M are dependable, trustworthy, courteous and are competitively priced. For business travel I switched two years ago from self drive/airport valet parking to M&M due to flexibility regarding airport returning to, no waiting on arrival, opportunity costs of time spent driving, and a lower overall cost. Now I use them for all work related travel as well as for travel of business associates, colleagues, and family related travel.

Michael Kenney  Finance Director, Dell EMEA

I have been a client with Maidenhead and Marlow Chauffeurs for 7 years now, in fact almost from the launch of the service and have seen it grow from 1 to 8 executive cars today. My loyalty has been primarily due to the high quality of the customer service coupled with the timeliness, billing and overall general professionalism. I use the service twice a week for business. I also use the service for social occasions and find no difference in level of commitment. Over the years, I can count the number of problems on one hand and state that each has been handled professionally and sincerely. I absolutely have no reservations in recommending the company and was very pleased indeed to provide this testimonial.

Chris Baretto  ING Group N.V

I highly recommend M&M Cars. My family and I travel extensively between Ireland, Spain, and the UK. I use them for business and personal travel and I cannot think of a single occasion when they have not been on time- even when there is a change to the travel schedule. Everybody is courteous, polite and professional and are easy to work with. I absolutely have no reservations in recommending them to colleagues and friends.

Chris Martin  Chief Executive, Musgrave Group